FREQUENTLY ASKED QUESTIONS
Why didn’t I receive my confirmation email?
If you haven’t received your confirmation email, please check your junk/ spam folder. You may also call (1-833-469-7463) or email us (
firstname.lastname@example.org) to confirm that you provided the correct email address for your order.
How do I cancel my order?
S3 Holding allows 1 hour window to cancel your order from the time it was placed. If your order was placed within the 1 hour window please email email@example.com. Unfortunately after the 1 hour window we are unable to cancel your order.
Which forms of payment can I use?
We accept the following:
- All Visa and MasterCard logo debit cards
- Visa, MasterCard, American Express, and Discover credit cards
Please note that only one form of payment is allowed per order.
What if there is an issue with my order?
Our customer service team may contact you to confirm your order if there are any questions or concerns with your order. We will make 2 attempts in a 3 day period to confirm your order. If we do not receive a call or email from you or are unable to confirm your order within the 3 day period, your order will be cancelled.
We welcome bulk buyers, but need to ensure the shipping fees incurred for larger orders are sufficient for larger shipment size.
We define Bulk Orders as:
- Any order with 12 units or more
- Any orders from the same ship to, bill to, customer name or customer email of 10 units or greater over a 24 hour period
- *Some promotions may not apply to bulk orders
- *Affiliate offers (such as cash back) are not applicable to Bulk Orders.
For these orders the Shipping Fees displayed in Checkout may not apply, and Customer Service will contact you to discuss a final Shipping Fee. This final Shipping Fee will need to be paid via PayPal before your order will be processed and shipped.
Thank you for your understanding, and for your orders!
All my items didn't ship, and I received a partial refund
S3 Holding strives to fill all orders 100%. If S3holding can’t fulfill your entire order we will refund you for the items that have not shipped. PayPal orders will be refunded to your PayPal account. Credit card orders will be refunded back to your card.
How much do you charge for shipping?
Shipping and handling charges depend on the shipping method you choose. Your shopping cart will display all of your shipping options and costs from USPS to Overnight.
See above for Bulk Order shipping fees.
We frequently offer free shipping and the order value threshold may vary. Free shipping is only available to the 48 contiguous states. For Hawaii and Alaska air shipping rates will apply.
Free shipping orders can only be shipped to one address
How do you handle missing packages?
Please note, S3 Holding is not responsible for lost, missing or stolen packages once the courier has picked up the package from our facility and is in route. S3 Holding customer service will assist you in filing a claim with the courier.
I just placed an order. How long before it will be shipped?
Orders are shipped via USPS or FedEx depending on the shipping option that was picked. We ship Monday through Friday from our warehouse in Pennsylvania and we do our best to process orders within 2 business days of ordering. We do reserve the right to hold and confirm an order if we believe there is indication of inaccurate information. Typical shipping times for basic FedEx shipping ranges from 2 to 5 business days while USPS will take 4 to 8 business days. FedEx 2 day will take 3 business days and FedEx overnight will take 2 business days. Not every shipping option is available for every destination. We do ship to Hawaii and Alaska however air shipping rates will apply.
How do I check the status of my order?
You can check the status of you order by logging into your account. If you have any questions about your order you can contact customer service at firstname.lastname@example.org.
Can I have my order shipped outside of the United States?
At this time the only region we ship outside of the US is Puerto Rico. The options are International Economy (5-10 business days) at a rate of $25 or International Express (2-3 business days) at a rate of $37.
Does S3 Holding ship to P.O. Boxes?
Yes, S3 Holding ships to P.O. boxes.
Does S3 Holding ship to APO/FPO?
To ship to an APO / FPO address you must checkout out and pay with PayPal. APO / FPO addresses cannot be entered in S3 Holding's checkout page directly, but if entered via the PayPal checkout process the order will ship Economy.
What is the Signature Required shipping method?
In order to ensure that our valued customers receive their packages intact, we recommend selecting the "FedEx Direct Signature" option. All packages shipped via this method are automatically insured up to $100 per package through the courier some exceptions apply. This method requires a signature from an adult (18 or older) upon delivery. Please note S3 Holding is not responsible for lost or stolen packages or missing items if the customer does not select this option. In the event a customer does not elect to use a signature required option, S3 Holding customer service will assist you in filing a claim with the courier when necessary.
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted (if applicable):
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 30 days after delivery
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
If I need to return an item do I need to pay postage?
Yes, you are responsible for shipping charges back to our facility.
How do I exchange a product?
S3 Holding does not offer exchanges online. You must contact customer service to issue a return authorization and place a new order for the correct item.
What if I have a damaged item or something different from what I ordered?
If you received the wrong product, or if it arrives defective or damaged in transit, please contact customer service within 5 days of receipt so we can resolve the problem. In these rare cases, we will cover return shipping. We will reship the item if available or refund you in full.